Partnership perfected


Working in partnership to create the
“most advanced Automated PA in any airport in the world”.

Contact us today to discuss your specific requirements – call (+44) 01285 643582 or email.


London Gatwick is the leading airport in Europe for point-to-point flights and has the world’s busiest single-use runway. We were approached by them in 2012 to solve their problem with poor announcement quality.

Phonetica supplied Gatwick with its first fully automated and mobile PA system (then called MIA) in 2013 which Gatwick’s Operations Manager has described as the “most advanced Automated PA in any airport in the world”. Solving the quality issues and resulting in all announcements being made using the Phonetica system and an increase in efficiency. Subsequently Gatwick have further extended the system to include 25 additional Languages improving their passenger relations.



The scale of the success



Did you know?

Gatwick is London’s second largest international airport and second busiest by total passenger traffic in the UK after Heathrow. It has up to 53 aircraft movements per hour (late-2012) and a maximum capacity of 55 movements per hour. Its two terminals – North and South – cover an area of 98,000 m2 (1,050,000 sq ft) and 160,000 m2 (1,700,000 sq ft) respectively.

Partnership history

Since 1983 we have supplied a number of systems to Gatwick including the ‘Fixed Ground Power Monitoring System’, Information Desk system and automated PA controllers. In 2008 we installed a 10Gig fibre backbone as part of the PA extension between North & South terminals.


Gatwick are looking to further upgrade their system to include the Talking Gate feature. The Talking Gate is a powerful tool, providing local announcements in the restricted area of the boarding gate. It’s used by airlines and handling agencies to support their specific boarding procedures and constructs all messages required for gate calls. The unit detects data such as the airline, destination and aircraft type. Staff have a pre-set, user-friendly menu to choose from resulting in highly customised announcements in an instant.